Assistant Administrative Sales

The Role

As an Assistant Administrative Sales professional at Absa, you will play a pivotal role in delivering exceptional sales support services that drive business growth and enhance customer satisfaction across our diverse African markets. This position offers an exciting opportunity to be part of our dynamic sales organization, where you'll work closely with relationship managers, sales teams, and various business units to ensure seamless execution of sales processes and customer service delivery.

You'll be joining a collaborative environment where your contributions directly impact customer experience and business outcomes. Working from our Johannesburg office, you'll interact with colleagues across multiple departments while supporting the bank's mission to empower Africa's financial future. This role is perfect for someone who thrives in a fast-paced environment and wants to build a career in financial services while making a meaningful difference in customers' lives.

What You'll Do

• Execute predefined sales support objectives according to established standard operating procedures (SOPs) to ensure consistent service delivery
• Handle all customer enquiries professionally and efficiently, serving as a primary point of contact for sales-related queries
• Manage service level agreements and ensure delivery according to set standards and timelines
• Facilitate deal processing and customer interactions throughout the sales cycle
• Administer contracts and documentation, ensuring accuracy and compliance with regulatory requirements
• Coordinate with various internal departments to resolve customer issues and expedite sales processes
• Maintain comprehensive records of customer interactions, sales activities, and administrative tasks
• Support relationship managers with client presentations, proposals, and sales materials preparation
• Monitor and report on sales metrics, customer satisfaction levels, and process improvements
• Assist in onboarding new clients and ensuring smooth transition processes
• Participate in team meetings and contribute to continuous improvement initiatives
• Provide administrative support for sales campaigns and promotional activities

What We're Looking For

• Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies (Required)
• Strong customer service orientation with excellent communication skills
• Proven ability to work in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Attention to detail and accuracy in handling documentation and data
• Strong organizational and time management skills
• Basic understanding of banking products and services
• Ability to work collaboratively in a team environment
• Problem-solving skills and ability to think critically
• Fluency in English and at least one other South African language preferred

Nice to Have

• Previous experience in banking, financial services, or sales support roles
• Knowledge of CRM systems and sales tracking tools
• Experience with contract administration or document management systems
• Understanding of South African banking regulations and compliance requirements
• Additional qualifications in sales, marketing, or customer service
• Experience working in a multicultural, diverse environment

What We Offer

• Competitive salary package with performance-based incentives
• Comprehensive medical aid and healthcare benefits
• Retirement fund and long-term savings opportunities
• Professional development programs and career advancement opportunities
• Flexible working arrangements and work-life balance initiatives
• Employee wellness programs and mental health support
• Banking benefits including preferential rates on loans and investments
• Annual leave and study leave provisions for continuous learning

How to Apply

To apply for this position, please submit your application through our online portal, including your comprehensive CV, certified copies of qualifications, and a motivating cover letter explaining why you're passionate about joining Absa and contributing to our sales support team. Ensure that your application clearly demonstrates how your skills and experience align with our requirements.

Our recruitment process typically includes an initial screening, competency-based interviews, and reference checks. We aim to provide feedback within two weeks of application submission. Successful candidates will undergo background verification and may be required to complete psychometric assessments as part of our selection process.

About the Company

At Absa, we believe that progress is driven by human experience, not hierarchy. Our organization is built on the foundation of thousands of individual stories and journeys that span across Africa and beyond. From colleagues serving customers in local communities to teams shaping innovative financial solutions across borders, every person contributes to our collective success and Africa's economic development.

We are committed to being an equal opportunity, affirmative action employer that values diversity and inclusion. Our presence across ten African countries creates opportunities for meaningful career growth while contributing to the transformation of Africa's financial services landscape. When you join Absa, you become part of a legacy that spans over a century, while helping to write the next chapter of African financial excellence.

Our culture is one where authenticity is celebrated, innovation is encouraged, and every voice matters. Whether you're starting your career or looking to take the next step, Absa provides an environment where you can bring your whole self to work and make a lasting impact on the communities we serve across the African continent.