Senior Advisor Information System Support X2

The Role

As a Senior Advisor Information System Support, you will join Eskom's Application Operations team within the Engineering Cluster, playing a crucial role in maintaining and enhancing the technological backbone that powers South Africa's electricity infrastructure. This position offers an exceptional opportunity to work with cutting-edge information systems while directly contributing to the nation's energy security and economic stability.

You'll collaborate closely with cross-functional teams including engineering professionals, IT specialists, and business stakeholders across Eskom's extensive network. Working from our Gauteng facilities including Megawatt Park and various Mpumalanga Power Stations, you'll be part of a dynamic environment where your technical expertise directly impacts millions of South Africans who depend on reliable electricity supply.

This role sits within our Group Information Technology (GIT) operating model, where you'll have the opportunity to work on complex, large-scale systems that manage everything from power generation to distribution networks. You'll be joining a team that values innovation, continuous learning, and collaborative problem-solving in one of Africa's most critical infrastructure organizations.

What You'll Do

• Provide specialist application support for mission-critical information systems used across Eskom's power generation and distribution operations
• Deliver comprehensive end-user support in line with established service offerings and GIT operating model standards
• Troubleshoot complex technical issues across multiple platforms and applications used in power station operations
• Collaborate with engineering teams to ensure seamless integration of information systems with operational processes
• Monitor system performance and proactively identify potential issues before they impact operations
• Develop and maintain technical documentation, procedures, and knowledge base articles
• Participate in system upgrades, implementations, and maintenance activities during planned outages
• Provide training and knowledge transfer to junior team members and end users
• Coordinate with vendors and third-party service providers for specialized technical support
• Contribute to disaster recovery planning and business continuity initiatives
• Analyze system logs and performance metrics to optimize application performance
• Support compliance initiatives and ensure systems meet regulatory and industry standards

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related technical field
• Minimum 5-7 years of experience in application support, preferably in large-scale industrial or utility environments
• Strong knowledge of enterprise information systems, databases, and network infrastructure
• Experience with power industry applications, SCADA systems, or industrial control systems highly preferred
• Proficiency in troubleshooting complex technical issues across multiple platforms and operating systems
• Excellent problem-solving skills with ability to work under pressure in critical situations
• Strong communication skills with ability to interact effectively with technical and non-technical stakeholders
• Experience with incident management, change management, and ITIL frameworks
• Understanding of cybersecurity principles and best practices in industrial environments
• Willingness to work flexible hours and participate in on-call support rotation

Nice to Have

• Professional certifications in relevant technologies (Microsoft, Oracle, Cisco, etc.)
• Experience with cloud technologies and digital transformation initiatives
• Knowledge of power generation, transmission, or distribution operations
• Project management certification or experience leading technical projects
• Experience with data analytics and reporting tools
• Understanding of regulatory compliance in the utilities sector

What We Offer

• Competitive salary package with performance-based incentives and annual increases
• Comprehensive medical insurance with five subsidized options for various coverage levels
• Substantial pension fund contributions from both employer and employee
• Professional development opportunities including skills training, mentorship programs, and formal learning initiatives
• Home loans available at competitive interest rates for qualifying employees
• Generous leave benefits including service leave after six years, paid maternity/paternity leave, and adoption leave
• Access to company library with research services and cafeteria facilities at selected sites
• Opportunity to work on projects with national significance and economic impact

How to Apply

To apply for this position, please submit your comprehensive CV along with a detailed cover letter explaining your relevant experience and motivation for joining Eskom. Applications should be submitted through our online careers portal before the closing date of March 30, 2026. We encourage early applications as we may begin the interview process before the closing date.

Our selection process includes technical assessments, competency-based interviews, and reference checks. Successful candidates will undergo security clearance procedures as required for this critical infrastructure role. We are committed to employment equity and encourage applications from all qualified candidates, particularly those from designated groups.

About the Company

Eskom is more than just a utility company – we are the heartbeat of South Africa's economy and the foundation upon which the nation's development rests. For over 95 years, we have been powering South Africa's growth, providing electricity to homes, businesses, and industries that drive economic progress. Our employees don't just have jobs; they have callings that directly impact the lives of over 58 million South Africans.

We foster an inclusive, ethical, and high-performance culture that values diversity, equity, inclusion, and belonging. Every employee is recognized and respected, with opportunities for career advancement through recruitment, secondments, learnerships, and job rotation programs. Our commitment to employee growth is demonstrated through comprehensive upskilling initiatives, mentorship programs, and formal learning opportunities that prepare our people for leadership roles in the energy sector.

Join us in shaping South Africa's energy future while building a rewarding career with one of Africa's largest and most influential organizations. At Eskom, your expertise doesn't just power systems – it powers a nation's dreams and aspirations for a brighter, more sustainable future.