Ambulance Emergency Assistant

Responsibilities

Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty and ensure copies are handed to the Operations Manager for filing
• Ensure hospital records are completed in accordance with internal requirements whenever a patient is delivered via the casualty/emergency unit
• Complete Electronic Patient Report Forms (EPRF) accurately for every patient treated
• Complete paperwork required for overtime worked and leave
• Perform other reasonable duties as requested by Operational Manager

Quality Improvement

• Maintain quality assurance to maintain work standards and integrity of data reporting
• Respond to emergencies and administer treatment as per HPCSA protocols and regulations
• Provide assistance with medical rescue, emergency communications or specialized transport depending on specialization
• Call for backup immediately should patient condition require treatment exceeding your scope of practice
• Log all calls with Netcare 911 Call Centre and obtain Case Number for every call attended
• Assist with in-service training where appropriate
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required

Vehicle and Equipment

• Ensure effective control of equipment in the Department as per set guidelines
• Ensure detailed check of vehicle and equipment assigned before shift commencement and report discrepancies to Operations Manager
• Ensure cleanliness of all vehicles and equipment daily and thorough cleaning once weekly
• Maintain all equipment in satisfactory working condition
• Ensure accurate record keeping for all drugs used and in your possession

Health and Safety

• Ensure 100% compliance with Compensation for Occupational Injuries and Diseases Act requirements
• Report all injuries sustained on duty immediately to Operations Manager
• Keep all public areas in Netcare 911 premises neat and tidy
• Ensure safe and considerate driving techniques while in control of company vehicle
• Ensure scene of incident is safe to approach and make safe as per regulations
• Wear appropriate protective gear on each scene as necessary

Patient Care

• Respond to all emergency calls within one minute and non-emergency calls within three minutes
• Display compassion and empathy towards patients, their family members and friends
• Keep family members informed about patient treatment
• Wear protective gloves when treating or transporting all patients
• Respect confidential nature of patient information
• Be courteous and professional when interacting with patients
• Record and maintain scheduled drug register in accordance with Netcare drug policy

Requirements

Education

• Grade 12
• Current registration with HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Assistant (ECA)
• Currency with HPCSA CPG updates
• Communication skills (written and verbal)
• Must be over 21 years old
• Valid PDRP for passengers and valid Code 10 Driver's License

Work Experience

• 1 year post-graduate patient care experience in an operational environment would be beneficial
• Relevant computer proficiency would be beneficial (Microsoft Office)
• Interpersonal relationship skills
• Analytical and technical skills

Working Conditions

• Professional flexibility in working hours supporting daily business operations, including weekend, public holiday, and night duty shifts
• Will interact with internal and external customers through several different means
• Will need to work in underground areas, where applicable