Local Floor Manager Fresh

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Full-timeRetail ManagementFresh DepartmentFMCGFood SafetyStock ManagementTeam LeadershipCustomer ServiceMerchandisingFinancial Management

Based in Local Fleurhof, South Africa at Pick n Pay. Sector: Retail.

Responsibilities

Fresh Department Operations

  • Manage the day-to-day operations of the Fresh departments, ensuring smooth and efficient execution
  • Ensure departments are adequately staffed and operationally ready to serve customers
  • Drive high standards of product availability, freshness, quality and presentation
  • Ensure effective implementation of promotional activity, pricing and merchandising standards
  • Monitor sales, waste, markdowns, stock levels and other relevant Fresh KPIs
  • Identify opportunities to improve sales, profitability and operational efficiency
  • Ensure compliance with company policies, procedures and operating standards
  • Maintain a clean, safe and well-organised working environment

Customer Service

  • Create a customer-focused environment across all Fresh departments
  • Ensure customers receive friendly, efficient and knowledgeable service
  • Resolve customer queries and complaints promptly and professionally
  • Monitor customer feedback and implement corrective actions where required
  • Ensure Fresh departments consistently meet expected customer experience standards

People Management & Leadership

  • Lead, coach and develop Fresh department teams to achieve operational and commercial objectives
  • Ensure employees understand their roles, responsibilities and performance expectations
  • Conduct regular performance discussions and provide constructive feedback
  • Identify training and development needs and support employee growth
  • Manage attendance, productivity, discipline and employee relations in line with company policies
  • Build a positive, accountable and high-performing team culture
  • Ensure effective succession planning and development of potential talent

Stock & Inventory Management

  • Ensure accurate stock management across Fresh departments
  • Monitor stock levels and ensure appropriate replenishment
  • Minimise waste, shrinkage, damages and stock losses
  • Ensure correct receiving, storage, handling and rotation of Fresh products
  • Drive adherence to FIFO/FEFO principles where applicable
  • Investigate stock variances and implement corrective actions
  • Ensure stock counts and inventory processes are completed accurately and on time

Food Safety, Quality & Compliance

  • Ensure compliance with all applicable food safety, hygiene and quality standards
  • Maintain high standards of cleanliness and hygiene within Fresh departments
  • Ensure correct product storage temperatures and handling procedures
  • Conduct and follow up on relevant food safety and quality checks
  • Ensure corrective actions from audits and inspections are implemented
  • Escalate any food safety, quality or compliance risks immediately

Financial & Commercial Management

  • Drive achievement of sales and gross profit targets within Fresh
  • Monitor department performance against agreed budgets and targets
  • Manage controllable costs and optimise labour utilisation
  • Control waste, markdowns and stock losses
  • Analyse Fresh performance reports and identify areas requiring improvement
  • Implement action plans to address underperformance

Merchandising & Execution

  • Ensure Fresh departments are consistently merchandised according to Pick n Pay standards
  • Maintain attractive, well-stocked and customer-friendly displays
  • Ensure promotional displays and campaigns are implemented correctly and on time
  • Monitor pricing accuracy and product information
  • Ensure availability of key lines and promotional products

Health & Safety

  • Ensure compliance with occupational health and safety requirements
  • Identify and address potential workplace hazards
  • Ensure employees follow safe working practices and procedures
  • Report and escalate incidents, hazards and safety concerns
  • Maintain appropriate housekeeping standards throughout the Fresh areas

Requirements

  • Grade 12 / Matric
  • Minimum 3–5 years' retail experience, preferably within a Fresh/FMCG environment
  • Previous supervisory or management experience within a supermarket or retail environment
  • Experience managing teams and delivering against operational and financial targets

Nice to have

  • Relevant retail, business management or operations qualification
  • Experience in Fresh departments such as Produce, Bakery, Deli, Butchery, Seafood, Prepared Foods
  • Experience in a high-volume supermarket environment
  • Experience managing food safety and quality standards
  • Experience with stock management, shrinkage and waste reduction
Pick n Pay
Local Fleurhof, South Africa
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Frequently asked questions

Is there a deadline to apply for this position at Pick n Pay?

Pick n Pay has not published a closing date for this Local Floor Manager Fresh position. Apply as soon as possible, because listings without a stated deadline can be closed at any time once enough qualified applications are received.

Where is this Local Floor Manager Fresh role based?

The position is based in Local Fleurhof, South Africa. Check the job description above for any hybrid arrangement, and confirm specifics with Pick n Pay directly if remote work is important to you.

What does Pick n Pay do?

Pick n Pay is a retail organisation committed to creating an exceptional shopping experience for customers and an enriching work environment for employees.

What skills or experience does this role require?

Based on this listing, Pick n Pay is looking for candidates with experience in Full-time, Retail Management, Fresh Department, FMCG, Food Safety, Stock Management. Read the full job description above for complete requirements, including any qualification or years-of-experience thresholds.

How do I apply for this Local Floor Manager Fresh position?

Click the Apply button on this page. It opens Pick n Pay's official application portal in a new tab. Tailor your CV to the role, attach a short cover letter if requested, and submit before the closing date. Linkroom does not collect applications directly.