Based in Local Fleurhof, South Africa at Pick n Pay. Sector: Retail.
Responsibilities
Fresh Department Operations
- Manage the day-to-day operations of the Fresh departments, ensuring smooth and efficient execution
- Ensure departments are adequately staffed and operationally ready to serve customers
- Drive high standards of product availability, freshness, quality and presentation
- Ensure effective implementation of promotional activity, pricing and merchandising standards
- Monitor sales, waste, markdowns, stock levels and other relevant Fresh KPIs
- Identify opportunities to improve sales, profitability and operational efficiency
- Ensure compliance with company policies, procedures and operating standards
- Maintain a clean, safe and well-organised working environment
Customer Service
- Create a customer-focused environment across all Fresh departments
- Ensure customers receive friendly, efficient and knowledgeable service
- Resolve customer queries and complaints promptly and professionally
- Monitor customer feedback and implement corrective actions where required
- Ensure Fresh departments consistently meet expected customer experience standards
People Management & Leadership
- Lead, coach and develop Fresh department teams to achieve operational and commercial objectives
- Ensure employees understand their roles, responsibilities and performance expectations
- Conduct regular performance discussions and provide constructive feedback
- Identify training and development needs and support employee growth
- Manage attendance, productivity, discipline and employee relations in line with company policies
- Build a positive, accountable and high-performing team culture
- Ensure effective succession planning and development of potential talent
Stock & Inventory Management
- Ensure accurate stock management across Fresh departments
- Monitor stock levels and ensure appropriate replenishment
- Minimise waste, shrinkage, damages and stock losses
- Ensure correct receiving, storage, handling and rotation of Fresh products
- Drive adherence to FIFO/FEFO principles where applicable
- Investigate stock variances and implement corrective actions
- Ensure stock counts and inventory processes are completed accurately and on time
Food Safety, Quality & Compliance
- Ensure compliance with all applicable food safety, hygiene and quality standards
- Maintain high standards of cleanliness and hygiene within Fresh departments
- Ensure correct product storage temperatures and handling procedures
- Conduct and follow up on relevant food safety and quality checks
- Ensure corrective actions from audits and inspections are implemented
- Escalate any food safety, quality or compliance risks immediately
Financial & Commercial Management
- Drive achievement of sales and gross profit targets within Fresh
- Monitor department performance against agreed budgets and targets
- Manage controllable costs and optimise labour utilisation
- Control waste, markdowns and stock losses
- Analyse Fresh performance reports and identify areas requiring improvement
- Implement action plans to address underperformance
Merchandising & Execution
- Ensure Fresh departments are consistently merchandised according to Pick n Pay standards
- Maintain attractive, well-stocked and customer-friendly displays
- Ensure promotional displays and campaigns are implemented correctly and on time
- Monitor pricing accuracy and product information
- Ensure availability of key lines and promotional products
Health & Safety
- Ensure compliance with occupational health and safety requirements
- Identify and address potential workplace hazards
- Ensure employees follow safe working practices and procedures
- Report and escalate incidents, hazards and safety concerns
- Maintain appropriate housekeeping standards throughout the Fresh areas
Requirements
- Grade 12 / Matric
- Minimum 3–5 years' retail experience, preferably within a Fresh/FMCG environment
- Previous supervisory or management experience within a supermarket or retail environment
- Experience managing teams and delivering against operational and financial targets
Nice to have
- Relevant retail, business management or operations qualification
- Experience in Fresh departments such as Produce, Bakery, Deli, Butchery, Seafood, Prepared Foods
- Experience in a high-volume supermarket environment
- Experience managing food safety and quality standards
- Experience with stock management, shrinkage and waste reduction
