Based in SITA Cape Town Observatory at SITA. Applications close 23 September 2026. Sector: Information and Communication Technology.
Responsibilities
- Drive portfolio of customers in the assigned cluster to determine and assess existing customers' needs with the desired ICT requirements profile per cluster customer to provide an effective solution approach
- Build trusted, manage and maintain long term strategic relationships with Government Departments to continuously sustain the SITA business
- Perform analysis on cluster needs and requirements in collaboration with Business Development team and other internal and external key stakeholders
- Perform SLA management, monitoring and review
- Provide management support and ensure implementation, adherence and compliance to the Engagement management methodologies and regulations
- Manage, coordinate, analyze and identify the risks to minimise the service gaps and with the aim of achieving the agreed service levels
- Provide inputs into the budgeting process and plan and drive the achievement of the targeted revenue
- Take full ownership of the company's existing customer base
- Maintain an accurate view of each account, including customer needs, locations, installed solutions and service history
- Monitor account health, retention risk, customer satisfaction and revenue performance
- Protect existing revenue and identify opportunities for sustainable growth
Requirements
Education: National Diploma or bachelor's degree in information technology or computer science OR bachelor's degree in commerce or marketing or business administration or economics / BTech (at least NQF 6).
Experience: 6 - 7 years working sales and IT experience in engagement management, relationship management and/or project management. The incumbent will be required to consult and interact with relevant Government Officials, GITOC Bodies, Government Governance bodies, industry partners, standards generating bodies, accreditation and certification bodies at a senior management and executive level.
Technical Competencies: Knowledge of customer service management, Government Information Management, Business Development, Information Technology management, ICT solutions and services, Project Management methodology, Enterprise Project Management, Project Management Life-cycle, IT and Government ICT procurement processes, PFMA, SITA Act and Regulations, Basic understanding of Contracts, Strategic Planning and ITIL knowledge, Sales methodology and process, Financial management principles methodology, Government Business Reference Model, Policy Review & Implementation, Business writing, Strategic Selling, Presentation Skills, Marketing & Sales Strategy Skills. Business Writing, Customer Relationship Management, IT Project Management, IT Service Management, Project/Programme Management, IT Risk Management, Vendor/Supplier Management, Customer Experience, Collaboration, Communicating and Influencing, Outcomes driven, Planning and Organising, Creative Problem Solving, Decision-making, Responding to Change and Pressure.
Interpersonal/Behavioural Competencies: Active listening, Attention to Detail, Analytical thinking, Disciplined, Empathy, Resilience, Stress Management.
How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the process outlined. Click on "Employment & Labour", then "Recruitment Citizen" to create profile, update profile, browse and apply for jobs. For queries/support contact egovsupport@sita.co.za OR call 080 1414 882. CVs sent to email addresses will not be considered.
