Responsibilities

Drive the achievement of departmental sales, gross profit and budget targets
Monitor daily, weekly and monthly sales performance and take corrective action where required
Analyse sales, margin, waste, stock loss and other relevant performance indicators
Identify opportunities to grow sales and improve departmental profitability
Implement promotional activities and ensure effective execution of liquor campaigns and deals
Manage departmental expenses in line with budget and company guidelines
Drive productivity and efficient utilisation of departmental resources

Manage the daily operation of the Liquor Department to ensure smooth and efficient execution
Ensure adequate stock availability across key liquor categories
Maintain high standards of merchandising, product presentation, pricing and promotional execution
Ensure shelves, displays and promotional areas are correctly maintained
Ensure correct receiving, storage, replenishment and rotation of liquor products
Monitor stock movement and identify slow-moving, excess and fast-moving products
Ensure effective management of stock counts and investigate variances
Maintain high standards of cleanliness, housekeeping and overall department presentation

Maintain effective stock control processes to minimise stock losses and improve availability
Monitor stock levels and ensure timely replenishment
Investigate stock discrepancies, shrinkage and potential losses
Ensure correct receiving and verification of liquor deliveries
Conduct and oversee regular stock counts
Implement appropriate measures to minimise theft, damages and stock losses
Work closely with the Inventory and Store Management teams to resolve stock-related issues

Ensure full compliance with applicable liquor legislation and licensing requirements
Ensure the store operates within the conditions of its liquor licence
Ensure responsible sale of liquor and compliance with age-verification requirements
Ensure employees understand and adhere to legal requirements relating to the sale of liquor
Maintain required liquor documentation and records
Ensure compliance with Pick n Pay policies, procedures, health and safety requirements and operational standards
Identify and mitigate operational, legal, security and reputational risks within the department

Deliver a consistently high standard of customer service
Ensure customers receive knowledgeable and professional assistance with liquor products
Resolve customer complaints and queries effectively and promptly
Monitor customer feedback and identify opportunities to improve the shopping experience
Ensure the department is well presented, accessible and easy to shop

Lead, coach and develop the Liquor Department team
Ensure employees understand their roles, responsibilities, KPIs and performance expectations
Allocate duties and manage staffing according to operational requirements
Conduct regular performance discussions and provide constructive feedback
Identify training and development needs within the team
Manage attendance, timekeeping, discipline and employee relations in accordance with company policies
Build a high-performing, customer-focused team culture
Identify and develop talent for succession and future leadership opportunities

Ensure liquor ranges are merchandised according to company standards and category principles
Maintain accurate pricing, ticketing and promotional communication
Ensure promotional displays are implemented on time and maintained throughout the promotion
Monitor competitor activity and identify opportunities to improve the department's competitiveness
Ensure premium, high-volume and strategic product categories receive appropriate focus

Work closely with Store Management and Security to minimise liquor-related stock losses
Identify risks associated with high-value and high-risk liquor products
Ensure appropriate controls are followed when receiving, storing and selling liquor
Investigate unusual stock movements and report suspected theft or fraudulent activity
Ensure employees comply with security and loss-prevention procedures

Monitor and report on departmental performance
Maintain accurate operational and stock-related records
Prepare relevant reports and provide feedback to Store Management
Use available business intelligence and reporting tools to identify trends and performance gaps
Ensure all required administrative processes are completed accurately and on time

Requirements

Grade 12 / Matric – non-negotiable
Minimum 3–5 years' retail experience, preferably within a liquor or FMCG environment
Minimum 2 years' management/supervisory experience
Experience managing sales, stock, margins and operational KPIs
Strong commercial and financial acumen
Strong stock and inventory management skills
Knowledge of liquor products and categories
Understanding of liquor legislation and responsible alcohol sales
Customer service orientation
People management and leadership capability
Planning and organisational skills
Problem-solving and decision-making ability
Strong communication and interpersonal skills
Ability to analyse sales and operational information
Computer literacy, including MS Excel