Responsibilities

Administrative Duties

Complete all company and legal documentation essential in the completion of your duty, and ensure copies are handed to the Operations Manager for filing
Ensure hospital records are completed in accordance with internal requirements whenever a patient is delivered via the casualty/emergency unit
Complete E-Patient Report Forms accurately for every patient treated
Complete any and all paperwork required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

Conduct quality assurance to maintain work standards and integrity of data reporting
Respond to any emergency if requested and administer Advanced Life Support treatment as per HPCSA protocols and regulations
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required

Vehicle and Equipment

Ensure the effective control of equipment in the Department as per set guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of shift on Geopal, and report discrepancies to Operations Manager
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
Maintain all equipment in satisfactory working conditions in accordance with manufacturers' details
Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen items to management
Ensure that all rechargeable equipment is kept serviceable and maintain rechargeable batteries
Ensure accurate record keeping for all drugs used and in your possession

Health and Safety

Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in a manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
Wear the appropriate protective gear on each scene as necessary

Patient Care

Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients
Accurately document all patients' valuables
Ensure drug registers are filled out when appropriate drugs have been administered
Ensure regular drug stock counts are conducted

Self-Management and Development

Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Share knowledge with relevant team members and follow agreed upon authorised action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment and meet deadlines

Customer Satisfaction

Ensure customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all times
Listen with empathy while remaining professional at all times

Requirements

Education

Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
HPCSA CPG updates

Work Experience

4 Years post-graduate patient care experience in an operational environment would be beneficial
Relevant computer proficiency would be beneficial (Microsoft Office)

Knowledge

Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Required to adhere to all company policies and procedures applicable to your job

Nice to have

An education or qualification in business management would be beneficial
Current registration in ACLS, PALS and ATLS would be beneficial

Working Conditions

Professional flexibility in working hours while supporting daily business operations, including weekend, public holiday, and night duty shifts. Will interact with internal and external customers through several different means.

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